How to Track AliExpress Orders in 2026 (All Carriers & Methods)

How to Track AliExpress Orders in 2026 (All Carriers & Methods)

Track AliExpress orders through the app or website order page, or use tracking numbers on 17track.net, Cainiao, or your local carrier's site. Most orders ship via AliExpress Standard Shipping (10–20 days) or ePacket (7–15 days to supported countries). If tracking shows no updates for over a week, the package is likely in transit between sorting facilities — this is normal for cross-border shipping.

What You Need Before Tracking

Before you start, make sure you have at least one of the following:

• An AliExpress account — log into the same account you used to place the order.
• Your order number — found in your order history or confirmation email.
• A tracking number — provided by the seller once the item ships (usually within 1–7 days after purchase).

Not every order gets a tracking number. Some budget shipping methods (especially for items under $2–3) may ship without tracking. If the seller chose an untracked method, you will only see "Shipped" with no further updates until delivery.

Step-by-Step: How to Track Your AliExpress Order

Step 1: Find Your Tracking Number

On the AliExpress app:

1. Open the AliExpress app and tap My Orders.
2. Find the order you want to track and tap on it.
3. Look for the Track Order or View Tracking button.
4. Your tracking number appears at the top of the tracking page. Tap to copy it.

On the AliExpress website:

1. Go to aliexpress.com and log in.
2. Hover over your account name and click My Orders.
3. Click Track Order next to the relevant order.
4. The tracking number and shipping carrier are displayed on the tracking details page.

If the tracking number has not appeared yet, wait 3–7 days after the seller marks the order as shipped. Sellers sometimes generate shipping labels before physically handing packages to the carrier.

Step 2: Track via AliExpress Built-in Tracker

AliExpress has its own tracking page that aggregates updates from the shipping carrier. This is the simplest method — no external tools needed.

1. On the order tracking page, you will see a timeline of events: "Order placed," "Shipped," "In transit," "Arrived at destination country," and "Delivered."
2. Each event includes a date and sometimes a location.
3. The built-in tracker works well for AliExpress Standard Shipping and Cainiao logistics. For other carriers, updates may lag behind the carrier's own system.

Limitation: The AliExpress tracker sometimes stops updating once the package leaves China. For more detailed in-transit updates, use a third-party tracker.

Step 3: Track via Third-Party Tracking Sites

Third-party tracking tools pull data from multiple carrier databases, giving you more detailed and up-to-date information.

17track.net (recommended)

1. Go to 17track.net.
2. Paste your tracking number into the search bar.
3. Click Track. The site auto-detects the carrier.
4. You get a full timeline including handoffs between carriers (e.g., from Cainiao to your local postal service).

Cainiao Tracking

1. Go to global.cainiao.com.
2. Enter your tracking number.
3. Cainiao is AliExpress's logistics arm, so it often has the most current data for AliExpress Standard Shipping orders.

Parcelsapp.com

1. Go to parcelsapp.com.
2. Enter your tracking number.
3. Parcelsapp supports over 300 carriers and sends email or push notifications when your package status changes.

All three services are free. Use whichever gives you the most detail for your specific carrier.

Step 4: Track via Your Local Carrier

Once your package enters your destination country, it is handed off to a local carrier for final delivery. At this point, the local carrier's tracking system usually provides the most accurate updates.

How to find your local carrier:

• Check the tracking page on AliExpress or 17track — it usually names the last-mile carrier once the handoff happens.
• Common last-mile carriers by region:
  • US: USPS, UPS, FedEx
  • UK: Royal Mail, Evri (formerly Hermes)
  • EU: PostNL, Correos, La Poste, Deutsche Post/DHL
  • Australia: Australia Post
  • Canada: Canada Post

Go to your local carrier's website and enter the tracking number. Sometimes the local tracking number differs from the original — check both the original AliExpress tracking number and any secondary number shown on tracking sites.

Step 5: Using AliShopping Tools for Consolidated Tracking

If you order frequently from AliExpress, the AliShopping Tools browser extension can help you keep tabs on multiple orders from one place. The extension adds price history, seller ratings, and product insights directly on AliExpress product pages, helping you make informed buying decisions before and after purchase.

The extension works alongside AliExpress — you can check product details, price trends, and seller reliability scores without leaving the page you are on.

Carrier Reference Table

Note: Delivery times vary significantly based on destination country, customs processing, and seasonal volume. During major sales (11.11, Black Friday, summer sales), expect 5–10 extra days.

Troubleshooting Common Tracking Issues

"Tracking not updating" or "No information found"

Wait 3–7 days. After a seller ships, it can take several days for the carrier to scan and register the package in their system. If no updates appear after 10 days, contact the seller through AliExpress messaging.

"Shipping information unavailable"

This usually means one of two things:

1. The seller generated a shipping label but has not handed the package to the carrier yet.
2. The tracking number is for a different carrier than the one auto-detected. Try pasting the number into 17track.net, which checks multiple carrier databases.

"Package stuck in transit"

If your package shows the same status for more than two weeks:

• "Handed over to airline" or "Departed country of origin" — the package is in international transit. This leg can take 5–15 days with no scans. This is normal.
• "Arrived at destination country" — the package is in customs. Processing takes 1–7 days, sometimes longer. You cannot speed this up.
• "Held by customs" — your package may require additional documentation or duties. Check with your local customs office.

"Delivered" but you did not receive it

1. Check with neighbors, building management, or anyone who may have accepted it on your behalf.
2. Check your mailbox — small AliExpress packages often fit in standard mailboxes.
3. Contact your local carrier with the tracking number.
4. If still unresolved after 2–3 days, open a dispute on AliExpress (see below).

How to Open a Dispute for Non-Delivery

1. Go to My Orders on AliExpress.
2. Click Open Dispute on the relevant order.
3. Select "I did not receive my goods" as the reason.
4. Provide details and any screenshots of tracking showing the package has not arrived.
5. AliExpress mediates between you and the seller. Most non-delivery disputes are resolved with a full refund within 7–15 days.

Important: You can only open a dispute after the buyer protection timer expires, or within 15 days after the protection period ends. Do not confirm receipt until you actually have the item in hand. For a full walkthrough of the dispute and refund process, see our guide on how to get a refund on AliExpress.

Frequently Asked Questions

How long does AliExpress shipping take?

It depends on the shipping method. AliExpress Standard Shipping typically takes 10–20 days. Budget methods like Cainiao Super Economy can take 20–40 days. Premium options like SF Express deliver in 7–15 days. Actual times vary by destination and customs processing.

Why does my tracking number not work?

New tracking numbers may take 3–7 days to become active in carrier systems. If it still does not work after a week, ask the seller to verify the tracking number. Occasionally, sellers enter incorrect numbers by mistake.

Can I change the shipping method after ordering?

No. The shipping method is selected at checkout and cannot be changed after the order is placed. If faster shipping is important, check available methods before completing your purchase.

What does "buyer protection" mean for tracking?

Buyer protection is a countdown timer (usually 60–90 days) that guarantees you can get a refund if the item does not arrive. If the timer runs out and you have not received your order, you can open a dispute. Never click "Confirm Receipt" until you physically have the item — confirming ends your protection.

How do I track an AliExpress order without a tracking number?

If your order shipped without tracking, you can only monitor the buyer protection timer. If the item does not arrive before protection expires, open a dispute for a refund. For future orders, select a shipping method that includes tracking at checkout.

What is Cainiao and why does it appear on my tracking?

Cainiao is the logistics platform owned by Alibaba Group (AliExpress's parent company). It coordinates shipping across multiple carriers. When you see "Cainiao" in your tracking, it means AliExpress's logistics network is handling the routing. Your package may pass through several carriers under Cainiao's coordination before reaching you.

My package is stuck in customs. What should I do?

Customs processing is handled by your country's border agency, not by AliExpress or the carrier. Wait 3–7 business days. If you receive a notice requesting payment of import duties or additional documentation, follow the instructions from your local customs office. For packages under your country's duty-free threshold, customs clearance is usually automatic.

Track Smarter, Not Harder

Tracking AliExpress orders does not have to be stressful. Use the AliExpress app for basic updates, switch to 17track.net or Cainiao for detailed transit info, and check your local carrier once the package enters your country.

Save on your next order: learn how to find AliExpress coupons and promo codes before checkout.

If you want to make smarter buying decisions before you even place an order — checking price history, seller reliability, and product quality signals — the AliShopping Tools extension gives you that context right on the AliExpress product page. It is free and takes a few seconds to install.